La Jolla Cosmetic Surgery Centre Awarded Workplace Excellence Award
La Jolla Cosmetic Surgery Centre (LJCSC) is a proud winner of the 2007 Workplace Excellence Medallion Award, recognizing the best places to work among top San Diego companies.
LJCSC has been a leader in San Diego since 1988. Our team-driven philosophy is a key element of our success. We strive to give our patients a marvelous emotional experience as well as a quality surgical or treatment outcome. We always keep our mission statement in mind: “The secret of success is doing what you have to do better than you have to do it.”
To deliver on this mission statement takes a team of dedicated professionals who are committed to providing quality care to our patients. “Our outstanding team of physicians and staff work together to create patient experiences that build lasting relationships,” says Founder R. Merrel Olesen, MD. He noted that many of LJCSC’s patients are now bringing in their grown children and even grandchildren—a wonderful testament to the patient experience that is a hallmark of the Centre.
La Jolla Cosmetic Surgery Centre combines a few key ingredients to create this special patient experience:
Real Plastic Surgeons®:
The Centre’s board certified plastic surgeons include Lori H. Saltz, MD, Johan E. Brahme, MD, and H. Michael Roark, MD. All of our surgeons believe that patient communication in a nurturing environment is an important part of what creates great patient-physician experiences at LJCSC. “We not only want to improve and restore the way our patients look on the outside, but also how they feel on the inside,” says Dr. Lori Saltz, Medical Director and senior surgeon.
Chief Executive Officer Marie B.V. Olesen notes that the synergy between team members at LJCSC is very unique. “We strongly believe that a team impacts the success of a company, whether positive or negative. We place a high value on the relationships we have with our staff. We try to cultivate a family atmosphere, where our staff feel appreciated and valued for their important contributions to our mission. The practice of quality medicine involves nurturing patients, so I believe that the organization must care for the staff as it wishes the staff to care for its patients. We know our patients agree; over 70% of our practice is from our past patients or their referrals. That’s strong validation we’re meeting the needs of our patients.”
THEY WROTE THE BOOK:
Because of their leadership in the cosmetic surgery industry, La Jolla Cosmetic Surgery Centre founders and physicians were chosen to author Cosmetic Surgery for Dummies from Wiley Publishing. It is a comprehensive guidebook for people wanting to learn more about the various procedures available, as well as how to be a savvy shopper and ask the right questions. Past President of the San Diego Plastic Surgery Society and LJCSC plastic surgeon Dr. Johan Brahme continues to champion patient education and safety. “There are so many choices out there that you should do your homework when shopping for cosmetic procedures. You want to be in the best hands possible, and to do so, you need to arm yourself with the best information available.”
BREAKING NEW GROUND IN PATIENT EDUCATION:
Dr. Olesen and Dr. Saltz authored informed consent and patient communication materials that have been translated into five languages and are being used by over 1100 plastic surgeons in the U.S. and around the globe.
“Sometimes the best indication of whether a particular office is right for you is by the experiences of former patients,” says Monique Ramsey, the Centre’s Director of Patient Services. “We have thousands of happy patients who regularly write to us about their wonderful experience with us. It’s how we continuously measure and improve.” She shared some “love letter excerpts” from LJCSC patients:
- “The atmosphere was very impressive and the entire staff became like family. I felt nurtured, protected, and cared for. Everyone put themselves out to make me and my husband feel confident in your ability to take good care of me. We trusted all of you and trust is the key to the success of this experience.”
- “I am a 10-year returning patient, which attests to how I feel about the office staff, nurses, and my doctor.”
- “My initial consultation left no doubt in my mind that the surgeon and facility were able to meet all of my needs. I felt as if I was truly important, and that my looks and health were your utmost concerns.”
- “Your staff has the best customer service I have ever experienced. Their patience, kindness, and positive attitudes are what made me decide to have surgery in your facility. I will gladly recommend anyone I can!”
- “One of the best things I have ever done for myself. Satisfied to make this very personal and private choice with such a group—like a family environment.”
To schedule your own consultation with one of La Jolla Cosmetic Surgery Centre’s doctors, call (858) 452-1981.
Our San Diego Area Location
All of our seminars are held at La Jolla Cosmetic Surgery Centre, which is conveniently located minutes from the I-5 and I-805 freeways.
La Jolla Cosmetic Surgery Centre
9850 Genesee Avenue, Suite 130
La Jolla, CA 92037
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